Take-A-Number
Take-A-Number - Request New Features
Were happy that you are interested in improving our Take-A-Number system, to suggest a new feature please open a ticket with any feature request HERE.
Take-A-Number - Damaged Equipment
We understand things happen to equipment, if your equipment is damaged please fill out a support ticket HERE and we will get you new equipment as soon as possible. We evaluate if the equipment is repairable, if we can do it in house, we do not ...
Take-A-Number - What to Do After A Power Outage
Please see https://helpdesk.sharpmediallc.com/portal/kb/articles/take-a-number-kiosk-side-is-offline
Take-A-Number - My Tablet is Slow
Solution 1: 1. Connect to http://office.sharpmediallc.com/clerk and sign-in with your credentials. 2. Click the "Stations" tab on the left sidebar. 3. Click on the appropriate Kiosk in the main screen, it should be indicated by TAN at the end. (if ...
Take-A-Number - Replacement Tablet
If SMG is issuing you a new kiosk tablet, to exchange the computer with for the new one, follow the instructions below.Start the new computer. 1. Unbox the new kiosk and start the new tablet prior to installing. 2. Install the new tablet into the ...
Take-A-Number - Kiosk Side is Offline
Please test on a private non-DoR network, by connecting to "office.sharpmediallc.com/clerk", if the system is still not functioning report the outage by creating a support ticket HERE. Solution 1: 1. Press the reload button at the bottom right corner ...
Take-A-Number - Clerk Side is Offline
Please test on a private non-DoR network, by connecting to "office.sharpmediallc.com/clerk", if the system is still not functioning report the outage by creating a support ticket HERE. If the system loads on a non-DoR network, we recommend clearing ...
Take-A-Number - I Need My Kiosk Reconfigured
To have your kiosk reconfigured to support either a single or multiple lines, please submit a support ticket to us, so that we can correct everything to get your line functioning again. Please click HERE to submit a support ticket.
Take-A-Number - What is How to Use Backup Mode
Backup Mode, released in late summer of 2018, allows you to transition a single tablet to handle the entire offices lines, in case one of your tablets is not working. It is very easy to switch to and to switch back to normal operation, please follow ...
Take-A-Number - I Accidentally Deleted A Line, What Do I Do?
Please submit a support ticket to us, so that we can correct everything to get your line functioning again. Please click HERE to submit a support ticket.
Take-A-Number - Initial Setup - TRIPS Computers
For the first you use your Take-A-Number system, there are a couple of quick things that must be configured first. Enabling the Take-A-Number service on your computer. 1. Please open either Chrome (if installed, preferred) or Internet Explorer 2. In ...
Take-A-Number - Change/Forgot My Password
To change your password, please visit us at office.sharpmediallc.com/clerk2. On this page, below the login please click either "forgot password" or "change password" and follow the instructions. If you are still experiencing issues please visit ...
Take-A-Number - I Need to Add, Delete, or Modify My Employee's Login/s
Please open a support ticket HERE, in the ticket please include your office location, your position at the location, your contact information, and any updates that should be made. This is a fairly quick process, that can typically be completed ...
Take-A-Number - Printer is Offline
The Take-A-Number printers operate on the private network, however they are subject to having problems, please see the below to diagnose and fix your printer error. Prerequisites: 1. Make sure your router for the office is online and functioning, ...
Take-A-Number - My Kiosk has Frozen/Black Screen
The Kiosk are web based content, which means that if there are internet interruptions or random mishaps, on either the computer's or network's end it can cause the page to freeze. Usually this wouldn't be a problem, but considering that they are ...
Take-A-Number - Getting Started
Were excited to have you using our Take-A-Number System. Attached to this post is a PDF file that will explain the basic functionality of the system.